Privacy Policy

At Successmap, we take your privacy seriously. This policy explains what data we collect, how we use it, and the choices you have. By using Successmap, you agree to the practices described below.

1. Introduction

Welcome to SuccessMap ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our community.

By accessing or using SuccessMap, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: Name, email address, phone number, billing address, and payment information when you register or purchase our services
Profile Information: Professional background, business details, goals, and preferences you share in your profile
Communications: Messages, emails, support tickets, and feedback you send to us
Community Content: Posts, comments, uploads, and interactions within the SuccessMap Private Community
Survey Responses: Information provided through surveys, questionnaires, or assessments

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent on the platform, and navigation patterns
Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns
AI System Interactions: Data from your use of the SuccessMap AI System, including queries, inputs, and generated outputs

2.3 Information from Third Parties

Payment Processors: Transaction details from our payment partners (we do not store full credit card information)
Social Media: Information from social media platforms if you choose to connect your accounts
Analytics Providers: Aggregated data from third-party analytics services

3. How We Use Your Information

We use your information to:

Provide Services: Deliver the Success Engineering Curriculum, SuccessMap AI System, coaching sessions, and community access
Process Payments: Handle subscriptions, refunds, and billing inquiries
Communicate: Send service updates, educational content, coaching reminders, and promotional materials (you can opt out)
Personalize Experience: Customize curriculum recommendations, AI responses, and content based on your needs
Improve Services: Analyze usage patterns to enhance our platform, curriculum, and AI capabilities
Support Customers: Respond to inquiries, troubleshoot issues, and provide technical assistance
Ensure Security: Detect fraud, prevent abuse, and maintain platform integrity
Legal Compliance: Meet legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party vendors who assist with:

Payment processing
Email delivery and marketing automation
Cloud hosting and storage
Analytics and performance monitoring
Customer support tools

4.2 Community Members

Information you choose to share in the SuccessMap Private Community (posts, comments, profile information) is visible to other community members.

4.3 Business Transfers

If SuccessMap is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, safety, or property.

4.5 With Your Consent

We may share information with third parties when you explicitly consent.

5. Data Retention

We retain your personal information for as long as:

Your account is active
Needed to provide you services
Required for legal, tax, or accounting purposes
Necessary to resolve disputes or enforce agreements

After termination, we may retain anonymized or aggregated data for analytical purposes.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Unsubscribe from marketing emails or promotional communications
Data Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your information
Object: Object to certain processing activities

To exercise these rights, contact us at [email protected].

6.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, to opt out of the sale of information (we don't sell), and to non-discrimination for exercising these rights.

6.2 European Residents (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze site traffic and user behavior
Deliver personalized content and advertisements
Improve platform performance

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

Cookie Types We Use:

Essential Cookies: Required for basic site functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity to deliver relevant advertisements

8. Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Secure authentication protocols
Regular security audits and monitoring
Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

SuccessMap is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. AI System Privacy

The SuccessMap AI System processes your inputs to provide personalized recommendations and insights. We use this data to:

Generate relevant responses and strategies
Improve AI accuracy and performance
Train and refine our models (using anonymized data only)

You retain ownership of your business information and strategies. We do not use your specific business data to train models accessible to other users without anonymization.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or platform notification. Continued use of our services after changes constitutes acceptance.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

Email: [email protected]
Response Time: We will respond to privacy inquiries within 30 days.